United Airlines

[Blaise]

Exactly.

1. Dont overbook your flights. If you do overbook, devise a plan to check/ensure overbooking prior to embarcation. Simple.
2. Devise a policy to ensure your crew who require seats have those seats. If they do not, the workers should suffer by having to arrange another mode of transportation instead of your paid customers.
3. The airline screwed up. Not the customers. The airline should bit e the bullet on the financial losses. Not the customers. All the fine print does is shift the burden onto the paying customers and it certainly does not justify assaulting your customers.

Here is the problem with some of this..

If they don't overbook.. Most flights would have empty seats which sounds like a neat idea, until you notice prices for tickets skyrocket, because the airlines are going to make their money.. If they have 200 seats, they only sell 200, prices go up.. when they sell 215 it keeps costs down because routinely people miss flights or layovers cause them to miss connections..

2) If those four employees didn't get to L Ville, it would delay another flight with an entire flight of passangers.. So inconvenience one, or a plane full... Seems United made the right decision but executed it terribly. Physical assault should never be warranted,

 

[Cackalacky]

Here is the problem with some of this..

If they don't overbook.. Most flights would have empty seats which sounds like a neat idea, until you notice prices for tickets skyrocket, because the airlines are going to make their money.. If they have 200 seats, they only sell 200, prices go up.. when they sell 215 it keeps costs down because routinely people miss flights or layovers cause them to miss connections..

2) If those four employees didn't get to L Ville, it would delay another flight with an entire flight of passangers.. So inconvenience one, or a plane full... Seems United made the right decision but executed it terribly. Physical assault should never be warranted,

I dont think they made the right decision. They shouldn't be in business then if they cant provide the service they are offering. I dont have any feels for these people.

 

[fightingirish26]

Ah so now we go to victim blaming....figures. This has nothing to do with what happened to him and it doesn't justify anything.

This

 

[IrishSteelhead]

Is this sad? Yes


Is this wrong? Probably


Should any man ever scream like that for any reason? NO

 

[ACamp1900]

Is this sad? Yes


Is this wrong? Probably


Should any man ever scream like that for any reason? NO

<iframe width="560" height="315" src="https://www.youtube.com/embed/wB8-rjPLnQA" frameborder="0" allowfullscreen></iframe>

 

[Valpodoc85]

You tube video uploade 160,000,000 times in Asia overnight. United' strategy is built around growth in Asia. I think this is a huge problem for united. Could be time for a new CEO.

 

[IrishLax]

You tube video uploade 160,000,000 times in Asia overnight. United' strategy is built around growth in Asia. I think this is a huge problem for united. Could be time for a new CEO.

A smart CEO would've thrown every employee within a 1 mile radius of that plane under the proverbial bus and apologized profusely to the passenger. He would've given him free travel for life, and emphasized that the cops who caused the harm weren't United employees.

What an absolute tone deaf dumbass to put out an internal memo like that which he has to know is going to get leaked.

 

[ulukinatme]

 

[ClausentoTate]

The Glen one... my sides haha

 

[kmoose]

A couple of things here:

I work in airports everyday. I know a bit, but not all, of the drill. Here is how these things generally work:

1. Airline has a passenger that they want to leave the aircraft for any reason: They politely ask the passenger to disembark the aircraft. The person asking usually escalates until it is plainly obvious that the passenger is not going to comply.

2. Airline calls LEOs (Law Enforcement Officers) on site. This could be the airport's own police force, the County Sheriff, or a private security firm. At that point, the removal of the passenger is passed off to the proper authorities. And, at that point, it could very well be that the person is no longer being removed from a flight, but being taken into custody for breaking federal law by not complying with the instructions of uniformed flight personnel.


I don't know the legalities of liability in this case, but I think people's outrage over the violent manner of removal is misplaced. It would be like if you dialed 911 because your neighbors were fighting; having the cops show up and end up shooting and wounding one of them, and then having people blame you for the guy getting shot.

 

[woolybug25]

A couple of things here:

I work in airports everyday. I know a bit, but not all, of the drill. Here is how these things generally work:

1. Airline has a passenger that they want to leave the aircraft for any reason: They politely ask the passenger to disembark the aircraft. The person asking usually escalates until it is plainly obvious that the passenger is not going to comply.

2. Airline calls LEOs (Law Enforcement Officers) on site. This could be the airport's own police force, the County Sheriff, or a private security firm. At that point, the removal of the passenger is passed off to the proper authorities. And, at that point, it could very well be that the person is no longer being removed from a flight, but being taken into custody for breaking federal law by not complying with the instructions of uniformed flight personnel.


I don't know the legalities of liability in this case, but I think people's outrage over the violent manner of removal is misplaced. It would be like if you dialed 911 because your neighbors were fighting; having the cops show up and end up shooting and wounding one of them, and then having people blame you for the guy getting shot.

BUUUULLLLShit....

As I said before, I don't give two shits if fine print somewhere says it. They do not have the right to assault a man that is peacefully disputing them taking away a privilege he paid for. If a cop pulls me over and I refuse to get out of the car, he doesn't have the right to beat the shit out of me. He can make me get out of the car, depending on state I believe, but it certainly doesn't green light an assault.

 

[kmoose]

BUUUULLLLShit....

As I said before, I don't give two shits if fine print somewhere says it. They do not have the right to assault a man that is peacefully disputing them taking away a privilege he paid for. If a cop pulls me over and I refuse to get out of the car, he doesn't have the right to beat the shit out of me. He can make me get out of the car, depending on state I believe, but it certainly doesn't green light an assault.

I agree. But you don't get hold the automaker responsible for the cops beating you up. I mean that the outrage being directed at the airline is misplaced. Be outraged, but direct the outrage where it belongs............ at the airport; whose employees the security guys are, and who's policies and procedures the security guys were following.

 

[ulukinatme]

If there was another flight in an hour, why couldn't the crew members take that flight? Seems like they could have put them on that flight before people had actually boarded the plane and taken their seats. Makes you wonder why they don't put a few more jump seats in for crew in circumstances like this. I wonder how often airlines end up paying $800 or so for a paying passenger to take another flight so they can put a crew member on instead.

 

[kmoose]

If there was another flight in an hour, why couldn't the crew members take that flight? Seems like they could have put them on that flight before people had actually boarded the plane and taken their seats.

They probably couldn't, for crew rest reasons. There are all kinds of federal laws that mandate that flight crews (including flight attendants) get so many hours off, after working so many hours in a 24 hour period.

 

[IrishSteelhead]

Unrelated to the incident itself:

I read the guy was convicted of trading drugs for sex. I also read he "had patients to see the next day."

Is it common for a doctor convicted of something like this to still be able to practice medicine? That's scary.

 

[ulukinatme]

Unrelated to the incident itself:

I read the guy was convicted of trading drugs for sex. I also read he "had patients to see the next day."

Is it common for a doctor convicted of something like this to still be able to practice medicine? That's scary.

I think in the article it says he was on probation for 5 years and couldn't practice before they lifted his restrictions in 2015 I think. Still, it certainly makes you question whether he should have just been barred all together.

 

[NDbrbkny]

The United CEO Oscar will be on Good Morning America to clean up the mess

 

[Irish Insanity]

SIAP:

I got bumped from a flight. Then I sued - CNN.com

Above is an article from CNN where an aviation lawyer describes some of the legalities with the situation.

KMOOSE, some of what you posted may be factually correct, but it appears you're missing some too. It appears the guy was never provided the written policy upon being asked to leave, which is required.

 

[ClausentoTate]

Is this sad? Yes


Is this wrong? Probably


Should any man ever scream like that for any reason? NO

Word is his leg was caught under the armrest and the scream, subsequent lurch into the chair, etc was due to that.

 

[IrishSteelhead]

United Airlines

Word is his leg was caught under the armrest and the scream, subsequent lurch into the chair, etc was due to that.

I stand by my words lol. That guttural squeal is burned in my brain.

 

[Circa]

Unrelated to the incident itself:

I read the guy was convicted of trading drugs for sex. I also read he "had patients to see the next day."

Is it common for a doctor convicted of something like this to still be able to practice medicine? That's scary.

He was in a relationship with her. but of course, the manipulation incurs.

 

[gkIrish]

BUUUULLLLShit....

As I said before, I don't give two shits if fine print somewhere says it. They do not have the right to assault a man that is peacefully disputing them taking away a privilege he paid for. If a cop pulls me over and I refuse to get out of the car, he doesn't have the right to beat the shit out of me. He can make me get out of the car, depending on state I believe, but it certainly doesn't green light an assault.

Not trolling you here, genuinely curious. How do you remove someone without using force that equates to assault if they physically refuse to move?

 

[mgriff]

He was in a relationship with her. but of course, the manipulation incurs.

Wasn't it in a relationship with him?

 

[IrishSteelhead]

Wasn't it in a relationship with him?

Just looked that up:

Also according to the article he's married with 5 children.

 

[Wild Bill]

Pentagon awards contract to United Airlines to forcibly remove Assad

 

[BGIF]

Fury in Vietnam over United passenger dragged from plane | Reuters

 

[Polish Leppy 22]

BUUUULLLLShit....

As I said before, I don't give two shits if fine print somewhere says it. They do not have the right to assault a man that is peacefully disputing them taking away a privilege he paid for. If a cop pulls me over and I refuse to get out of the car, he doesn't have the right to beat the shit out of me. He can make me get out of the car, depending on state I believe, but it certainly doesn't green light an assault.

1) It sucks getting bumped from a flight.

2) He was going to be compensated for it and then some by the airline.

3) The airline has the right to do what they did.

4) When police officers tell you to get up and you don't do it, what do you expect to happen?

Unfortunate situation + poor decision making by the customer + keyboard warriors on Twitter = PR disaster.

 

[Irish#1]

I agree. But you don't get hold the automaker responsible for the cops beating you up. I mean that the outrage being directed at the airline is misplaced. Be outraged, but direct the outrage where it belongs............ at the airport; whose employees the security guys are, and who's policies and procedures the security guys were following.

Disagree.............First, rarely does anyone read the fine print on most anything except when signing something like mortgage papers. Second, you're missing the point. It was a United flight, United who sold tickets to their flight and it was United who got the authorities (airport police?) to remove the passenger. I'm not a lawyer, but I'll bet some v-Bucks United owns some liability in this.

As far as overbooking, this is an old practice that goes way way back before online booking, online credit card payments, etc. There used to be a significantly higher no show rate and the airlines had no way to get payment for a no show since people paid for their tickets when they showed up. Today this isn't an issue as most airlines don't give 100% refunds which pays for a portion if not all of the seat. Unless a ticket is "Stand-by" an airline is going to pay you for your inconvenience which is typically more than what you paid for the ticket, so in theory, the airline is supposedly losing money on that ticket. Yet United employees got $628 in profit sharing in 2016, which tell me United made a boat load of money in 2016, hence no need to overbook at the rates that they do.

 

[Cackalacky]

1) It sucks getting bumped from a flight.

2) He was going to be compensated for it and then some by the airline.

3) The airline has the right to do what they did.

4) When police officers tell you to get up and you don't do it, what do you expect to happen?

Unfortunate situation + poor decision making by the customer + keyboard warriors on Twitter = PR disaster.

How is this on the customer? Why? The airline screwed up. Not him. They asked for volunteers. He didnt volunteer.

 

[Irish#1]

1) It sucks getting bumped from a flight.

2) He was going to be compensated for it and then some by the airline.

3) The airline has the right to do what they did.

4) When police officers tell you to get up and you don't do it, what do you expect to happen?

Unfortunate situation + poor decision making by the customer + keyboard warriors on Twitter = PR disaster.

All airlines can legally ask you to get off a flight. However, when he refused United should have "volunteered" someone else who might not had put up such a staunch position.

Would be curious to know the seat location for that doctor and the other three. United employees got seats with additional leg room? lol