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Ugggg. It pisses me off because I don't want to change providers but they are giving me no choice. I'm not unhappy with their service, they just can't bill me correctly. It's bundled, with my old man and Grams added and I really don't have the time right now to deal with it.
Had a problem with Comcast about 4 years ago. After months with no luck I wrote a letter and sent a copy to the President of Comcast via email. Problem resolved within a week.