What Really Grinds Your Gears?

[Rack Em]

I think I'm in a slump. Along with the TV this. A month ago the starter on my truck went out. Had it replaced by the shop down the street who I have had great luck with. Two weeks later, it won't start. Shop looked at it and said it was the starter. They fixed it at no charge which was only right. Was going out for lunch today only to find my truck wouldn't start again. They're working on it now and my money is on the starter again (same symptoms). I found out they replaced it the first time with a starter from O'Reilly. In the past they always used OEM parts. My guess is this one was from O'Reilly as well.

Does your wife drive your truck when you’re not around?

 

[Irish#1]

Does your wife drive your truck when you’re not around?

No, but she watches the TV when I’m not around. You may be onto something.

 

[Rack Em]

No, but she watches the TV when I’m not around. You may be onto something.

Does she leave a wake of destruction in general? Many wives do.

 

[ACamp1900]

Browns fans that lose their shit over the awesome Brownie logo. All this losing and what makes you go ape/nuclear is actually having a logo for once??? And a greet one at that?? Really?? That’s your line that can’t be crossed?? Ohio football fans are special kind of stupid sometimes.

 

[NDBoiler]

People who don’t use proper gym etiquette.

There’s the guy that is working out at multiple locations at opposite ends of the gym and tying up a bunch of equipment, or the guy that doesn’t put away equipment after use, or my personal favorite, the guy that doesn’t wipe down a bench after use so everyone else can just sit in his sweat or clean up after him.

 

[Black Irish]

People who don’t use proper gym etiquette.

There’s the guy that is working out at multiple locations at opposite ends of the gym and tying up a bunch of equipment, or the guy that doesn’t put away equipment after use, or my personal favorite, the guy that doesn’t wipe down a bench after use so everyone else can just sit in his sweat or clean up after him.

I'll 2nd that. It's happened to me a few times. I'll go to a piece of equipment no one is anywhere near and some guy will come out of nowhere with "Hey bro, I'm on that. I'm super-setting." I'll generally keep my mouth shut but I've not been above the snarky comment. Something like "I figured this was open since you weren't anywhere near it" or "No, I'm super-setting. You're just standing around talking."

 

[IrishLion]

Instant hypocrisy, a perverted cousin of instant karma, grinds my gears lol.

I work for an insurance provider as an auto adjuster. I was previously on the body shop side, so I know what the shop deals with. I am sympathetic to the shop AND the customer, and I have already taken quite a few dings internally for being too lenient in certain areas now that I'm on the insurance side. It's a fair trade off, in my mind, because my customer survey scores are always great, and those are weighted higher than the dings I get for being too generous. Retention is king, and customer surveys reflect retention!

Anyway, I've got a customer with a vehicle in a shop about 5 hours from me, so I'm dealing with the shop remotely. No problem, as most of the business is transitioning to all-digital anyway. The photo apps and file management systems are great.

This is a mom-and-pop towing/auto body, just a husband and wife with a tow truck and a garage from what I understand. They send me their estimate after looking at the vehicle, which was a deer hit with all air bags deployed because the vehicle detected a potential rollover when he went over the shoulder into the field after hitting the deer. Their whole estimate to repair is completely reasonable, with the exception of a $200 component with no pictures of visible damage.

I allow everything else on my estimate, AND I include 5 (!) restraint system parts that they forgot. That is a significant number of auto-replace components to forget on your estimate. No harm, no foul. I add them to my estimate, including the $200 part they didn't send a picture of, send it back, and tell them I can send payment when they send me a picture of that last component. I just need to cover my ass, as everyone in the industry should know.

They email me back three days later... "This is the difference between an experienced body shop and an insurance guy like you. We KNOW what the vehicle needs, but we have you second-guessing us and asking for every picture in the world. We can't get vehicles done like that."

WHAT??? You forget 5 MAJOR components on your estimate, which I corrected for you without saying a word, and yet you "know what the vehicle needs" better than me lol?

Maybe it's the lack of self awareness that grinds my gears...

Anyway, I sent back a friendly "thank you for the picture! I've issued payment" email, called the customer, gave them a synopsis of what I was dealing with, and told him good luck with the shop, it's in their hands now lol.

 

[StPaul_Irish]

Instant hypocrisy, a perverted cousin of instant karma, grinds my gears lol.

I work for an insurance provider as an auto adjuster. I was previously on the body shop side, so I know what the shop deals with. I am sympathetic to the shop AND the customer, and I have already taken quite a few dings internally for being too lenient in certain areas now that I'm on the insurance side. It's a fair trade off, in my mind, because my customer survey scores are always great, and those are weighted higher than the dings I get for being too generous. Retention is king, and customer surveys reflect retention!

Anyway, I've got a customer with a vehicle in a shop about 5 hours from me, so I'm dealing with the shop remotely. No problem, as most of the business is transitioning to all-digital anyway. The photo apps and file management systems are great.

This is a mom-and-pop towing/auto body, just a husband and wife with a tow truck and a garage from what I understand. They send me their estimate after looking at the vehicle, which was a deer hit with all air bags deployed because the vehicle detected a potential rollover when he went over the shoulder into the field after hitting the deer. Their whole estimate to repair is completely reasonable, with the exception of a $200 component with no pictures of visible damage.

I allow everything else on my estimate, AND I include 5 (!) restraint system parts that they forgot. That is a significant number of auto-replace components to forget on your estimate. No harm, no foul. I add them to my estimate, including the $200 part they didn't send a picture of, send it back, and tell them I can send payment when they send me a picture of that last component. I just need to cover my ass, as everyone in the industry should know.

They email me back three days later... "This is the difference between an experienced body shop and an insurance guy like you. We KNOW what the vehicle needs, but we have you second-guessing us and asking for every picture in the world. We can't get vehicles done like that."

WHAT??? You forget 5 MAJOR components on your estimate, which I corrected for you without saying a word, and yet you "know what the vehicle needs" better than me lol?

Maybe it's the lack of self awareness that grinds my gears...

Anyway, I sent back a friendly "thank you for the picture! I've issued payment" email, called the customer, gave them a synopsis of what I was dealing with, and told him good luck with the shop, it's in their hands now lol.

Even better, when the shops DON'T take pictures at all, and pencil whip with OEM parts because they are either, Lazy, or don't think the customer is coming back. Then when the INSD wants to repair at said shop, we have to reinvent the wheel to get an accurate estimate.

That, and no INSD ever reads/knows what their policy actually says, yet can tell me that I am full of shit and trying to rip them off.

 

[Rockin’Irish]

Instant hypocrisy, a perverted cousin of instant karma, grinds my gears lol.

I work for an insurance provider as an auto adjuster. I was previously on the body shop side, so I know what the shop deals with. I am sympathetic to the shop AND the customer, and I have already taken quite a few dings internally for being too lenient in certain areas now that I'm on the insurance side. It's a fair trade off, in my mind, because my customer survey scores are always great, and those are weighted higher than the dings I get for being too generous. Retention is king, and customer surveys reflect retention!

Anyway, I've got a customer with a vehicle in a shop about 5 hours from me, so I'm dealing with the shop remotely. No problem, as most of the business is transitioning to all-digital anyway. The photo apps and file management systems are great.

This is a mom-and-pop towing/auto body, just a husband and wife with a tow truck and a garage from what I understand. They send me their estimate after looking at the vehicle, which was a deer hit with all air bags deployed because the vehicle detected a potential rollover when he went over the shoulder into the field after hitting the deer. Their whole estimate to repair is completely reasonable, with the exception of a $200 component with no pictures of visible damage.

I allow everything else on my estimate, AND I include 5 (!) restraint system parts that they forgot. That is a significant number of auto-replace components to forget on your estimate. No harm, no foul. I add them to my estimate, including the $200 part they didn't send a picture of, send it back, and tell them I can send payment when they send me a picture of that last component. I just need to cover my ass, as everyone in the industry should know.

They email me back three days later... "This is the difference between an experienced body shop and an insurance guy like you. We KNOW what the vehicle needs, but we have you second-guessing us and asking for every picture in the world. We can't get vehicles done like that."

WHAT??? You forget 5 MAJOR components on your estimate, which I corrected for you without saying a word, and yet you "know what the vehicle needs" better than me lol?

Maybe it's the lack of self awareness that grinds my gears...

Anyway, I sent back a friendly "thank you for the picture! I've issued payment" email, called the customer, gave them a synopsis of what I was dealing with, and told him good luck with the shop, it's in their hands now lol.

It sounds like they saw the part where you questioned the $200 part and lost all ability to read through the rest of your estimate because their “defensive gene” kicked in. That would definitely be frustrating since you were doing THEM a favor.

 

[Irish#1]

I'm at the Mandalay Bay for a software conference. I'm trying to stay as close to eastern time (get up and go to bed eastern time. This joint doesn't offer free coffee in your room so I head downstairs to get a cup. The have a coffee shop and a Starbucks, but both are closed. I find out there's no place open until 6:00. I thought Vegas was 24 hours?

 

[ACamp1900]

Some of these smart tvs are too smart for their own good. My man cave tv is just there for gaming and mlb tv. No Netflix, Amazon, cable, anything,… if I turn it on needing an update however I can’t do anything until it’s done… not even go to my ps5 input,… that’s just dumb

 

[Giddyup]

Samsung tv’s that go death screen after two years. My parents had a huge box tv growing up but damnit it lasted 20 yrs.

 

[INLaw]

Some of these smart tvs are too smart for their own good. My man cave tv is just there for gaming and mlb tv. No Netflix, Amazon, cable, anything,… if I turn it on needing an update however I can’t do anything until it’s done… not even go to my ps5 input,… that’s just dumb

I got an LG smart tv I wanna rip off the f@&@ing wall

 

[Irish#1]

Some of these smart tvs are too smart for their own good. My man cave tv is just there for gaming and mlb tv. No Netflix, Amazon, cable, anything,… if I turn it on needing an update however I can’t do anything until it’s done… not even go to my ps5 input,… that’s just dumb

Think of it this way. Just like your phone, your TV isn't a TV anymore, it's a PC with a huge display. I can't use my PC while updates are loading.

 

[Irish#1]

Samsung tv’s that go death screen after two years. My parents had a huge box tv growing up but damnit it lasted 20 yrs.

I feel your pain.

Purchased a Sony TV in December 2020. Bought the extended warranty direct through Sony. Backlight goes out, so I call to get it fixed. They refuse to take care of the TV because I can't provide a copy of the receipt even though they have all of the information of when and where it was purchased and acknowledged that I have the extended warranty. Target doesn't keep receipts that long, yet I showed Sony the transaction on my bank account and they don't care. I called Customer Relations and what do they do? They tell me I have to work it out with the warranty group. No more Sony for me.

 

[Irish#1]

"Take it to the next level". I sat in on a product release web conference yesterday. Four different presenters and everyone one of them used that phrase multiple times during their presentations.

 

[Bishop2b5]

"Take it to the next level". I sat in on a product release web conference yesterday. Four different presenters and everyone one of them used that phrase multiple times during their presentations.

Stop complaining. You need to change the paradigm and think outside the box.

 

[StPaul_Irish]

Stop complaining. You need to change the paradigm and think outside the box.

Well maybe they are, but this was just a "High Level Overview" .

 

[Ndaccountant]

It's a journey. We all need to get better on this space

 

[Irish#1]

Why did they stop at the next level? Why not take it up two or three levels?

 

[GrangerIrish24]

"Take it to the next level". I sat in on a product release web conference yesterday. Four different presenters and everyone one of them used that phrase multiple times during their presentations.

all you need is "synergy"

 

[StPaul_Irish]

all you need is "synergy"

"That's a great idea!, lets come back to that" AKA: FUCK OFF LOSER

 

[GrangerIrish24]

"That's a great idea!, lets come back to that" AKA: FUCK OFF LOSER

i prefer "circle back", thank you. That way it gets us closer to a win...win...win

 

[Irish#1]

After taking it to the next level all I can say is they didn't knock it out of the park!

 

[StPaul_Irish]

i prefer "circle back", thank you. That way it gets us closer to a win...win...win

I think we have some opportunity here... because I hate you for the bold part

 

[GrangerIrish24]

I think we have some opportunity here... because I hate you for the bold part

Im glad we are in alignment here, I was afraid we might have to pivot

 

[GrangerIrish24]

Every poster trying to one up the last poster…jk

youre not being a "team player"

 

[SeekNDestroy]

youre not being a "team player"

I already deleted it because it was just dumb 😂

 

[GrangerIrish24]

I already deleted it because it was just dumb 😂

soooo youre saying this could have just been an email?

 

[Black Irish]

I think we should put it on the agenda to interface with other stakeholders to get a more holistic view of things so we can drill down and harness our core competencies and merge them into a fully realized, next-level functionality that will gain some valuable insights and, hopefully, get us a 10,000 foot view of our critical targets of opportunity.