I think you guys are not keeping in mind that the local bank branch and it's manager aren't the people that do the foreclosure processing. Depending on the bank, there is either a mortgage service center or corporate office that facilitates all of this. Not the individual branch.
The manager and its employees are probably just local residents that are pissed about what happened too. Hopefully they are doing their part to try to help the homeowner get their money back from the corporate offices. But vitrol against them is probably a bit misplaced.
